FAQ
Your Orders
We accept major credit cards:
Visa
MasterCard
American Express
Shop Pay
Apple Pay
Google Pay
Pay Pal
What is Afterpay?
Afterpay allows you to purchase from <Merchant name> online store and pay later in 4 easy interest-free instalments.
How does Afterpay work?
To pay with Afterpay:
Add your items to the cart
Select Afterpay as the payment option at the checkout
Signup or use your existing Afterpay account
Once approved, <Merchant name> will despatch your order
Is there any interest on the amount paid?
No, there is no interest payable by you
Is there an order limit?
Yes, the maximum purchase amount using Afterpay on <merchant name> is <merchant limit>.
What are other terms and conditions I need to be aware of?
Full terms & conditions are available at http://www.afterpay.com/terms
How often is repayment?
Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks.
How do I sign up for Afterpay?
Select Afterpay as a payment method (or visit the website).
You can register as you complete your purchase.
How do returns work with Afterpay?
Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.
Does Afterpay charge interest?
There is no interest payable by you if you place an order using Afterpay.
Can I place an Afterpay order with you over the phone?
Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy
If you find yourself in the situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.
We stand behind our products and your happiness is our priority. If you’re not completely satisfied with your purchase, you can return or exchange the item(s) within 30 days from the day you have received your order and in its original condition. Click here for more information.
Please tell our customer support team via Contact Us immediately. If your order has not been shipped, we may be able to change the address for you.
Shipping
We ship to almost every country in the world and we offer FREE shipping on most orders in our store.
Please go to Contact Us and fill out the inquiry form. Our customer support team will help you out as soon as possible.
Delivery time for each item is displayed next to the Item you are purchasing. Generally shipping times are about 21-30 days, but in most cases much earlier.
Shipping is Free on most orders.
The estimated delivery time frame is exclusive of the packing of your order after purchase confirmation.
Upon confirmation of your order, you will receive a tracking number which you can use to track the shipping progress.
Please note that if taxes and/or duties are incurred for your parcel, it will be your responsibility to cover these fees for shipping to proceed. Parcels that arrive at their international destinations are subject to customs clearance procedures which may cause a delay in the original estimated delivery timeframe.
Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hours for the link to show any information. The tracking links may not update immediately but the package is still on its way once it has left the warehouse.
Please allow up to 3 days for shipping information to show up as tracking information is only updated when the package gets through parcel point hubs. This also means that if the tracker does not update daily the package is still on its way to you.
If the package is not received within 30 Business days, please contact us.
Products
Unfortunately, we do not have physical shops yet, we are an online shop only.
We have a warranty of one year on production malfunctions. This covers production and design flaws. Corrosion and deterioration caused by material fatigue after extended use is not covered by the warranty. Damage due to wear and tear, misuse or neglect, while not covered under this warranty, may be repairable for a reasonable fee.
Once Payment is received you will receive a link via email to download your image when convenient.
The powerbank is not included with the backpacks. There is a simple connection inside the backpack that make sure that you can easily connect all power banks that we sell on our website click here.
This way the powerbank will never be outdated and you can keep using new models to charge your devices.
The 45W Quick Charger is not included with the wireless travel chargers. Most people already have many of these at home from other devices. Customers can purchase a 45W Quick Charger that we sell on our website click here.
This way your not buying something that will be lost in the draw with other Quick charge units.
The most commonly allowed airline carry-on size is 22 x 35 x 56 CM (22” x 14” x 9”).
Our products are not waterproof, but they are water-resistant, which means they are durable enough to withstand drizzles of rain and small splashes.